Shipping policy

SHIPPING POLICY

Processing Time Orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on your location within South Africa:

• Major cities: 2-5 business days
• Regional areas: 5-7 business days
• Remote areas: 7-10 business days

Shipment Confirmation & Order Tracking You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes Scentibles is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages Scentibles is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

International Shipping We currently only ship within South Africa.

Contact Us If you have any questions about our shipping policy, please contact us at accounts@ardentonline.co.za.